Technical Questions
How do I start to download the software?
- Click on the Play Now icon and follow the instructions
that appear on your screen.
- For step-by-step instructions on downloading and installing
the software, see How to Download and Install.
I downloaded the software, and it's running. How do
I join a game?
- First, decide whether you want to play backgammon just
for fun or for real money. There is a big oval button
on the bottom of the screen that lets you switch from
fun money to real money.
- Then, check how much money you have in the cashier.
If you're playing for fun, you'll have some money there
to play with. If you want to play for cash, you'll have
to deposit some cash with the Cashier.
- After you deposit your money and you're ready to play,
you'll need to look for a room that you want to play in.
You'll see two numbers, a stake and a limit. The stake
is the value of each point, while the limit is the maximum
value of the game. For example, a game with a stake/limit
pattern of 2.5/10 would mean that the winner would win
$2.50 if there was no doubling and no gammon or backgammon.
If, on the other hand, the game were doubled twice, and
the winner got a backgammon, the winner would still only
get $10.00. We recommend that you choose a room with a
high limit so that when you win, you'll get a lot of money,
but always remember not to bet more than you can afford
to lose.
- Now that you've selected the amount that you'd like
to wager on your game, just click on the numbers and you'll
be able to see who is in the room. If you want to be assigned
randomly, just click Auto-Select Player,
and you'll be matched up with someone who wants to play
at your price level.
- If you want to play a match, then just choose the number
of games you want to play, and the amount of money you
want to wager. With match games, the prize is fixed, so
there's less to think about.
- If you're looking at the possibilities and you can't
find a game that's right for you, you can always create
your own, using the Open Table tab. With
our Open Table options, high rollers can really enjoy
making their own games. The games can get very exciting
with doubling cube values as high as 32!
How long do I have to make each move?
Generally, a move should take well under 45 seconds, but
you are allotted 45 seconds. During your regular play time,
you'll see a bar filling up with green:
- If you have your sound on, you'll hear a ticking sound
when your time is halfway over.
- When the 45 seconds run out, your global time starts
running. At this point, you will see a red bar, which
will empty out:
- The red bar is the global timer, and when it runs out,
the game is over. The global timer for each game is ten
minutes per player. The global timer protects you from
players who walk away from the computer during the game,
hoping that they will avoid losing that way. If a player
allows the global timer to run out, then the other player
wins as a backgammon in single-game mode, and as a gammon
in match-game mode.
What happens if I am in the middle of a game and my
Internet connection fails?
If you are disconnected, log back on and continue playing
as quickly as possible. You will have 90 seconds to reconnect.
If you do not reconnect in time, in a single game, your
opponent will win with a backgammon. If you do not log back
in in time while in match play, your opponent will receive
twice as many points as the value of the doubling cube.
If you experience disconnection problems frequently, contact
your Internet Service Provider to examine the best way to
prevent being disconnected.
If the server disconnects you, then your account will be
returned to its pre-game state. Since we operate several
backup servers at all times, we do not expect this to happen.
I forgot my password. What should I do?
If you can't remember your password, simply click on the
reminder link in the login screen, and our customer service
will help you right away.
Who can I contact to get help?
We offer support 24/7. Please see the Contact
Us section for help
How long does the download process take?
Depending on your connection, download time is between
ten seconds and ten minutes.
What are the minimum system requirements for my computer?
The minimum system requirements needed to run the BackgammonMasters.com
software are:
- Windows 95, 98, NT, 2000, or XP
- 400MHz Pentium or faster CPU with at least 64MB of RAM
- Minimum screen resolution 800 by 600 pixels with 256
colors
- 20MB of free disk space
Most computers purchased within the past 5 years will meet
these requirements. At the moment we do not support non-windows
platforms. If you are a Macintosh or Unix user, please check
back for future versions.
How do I uninstall the BackgammonMasters.com software?
Click Start > Programs > BackgammonMasters > Uninstall. |
